Privacy Policy

This Privacy Policy is effective as of June 29, 2026. The previous Privacy Policy was effective as of December 9, 2025 and can be found here.

Dyspute Inc., a Delaware Corporation (formerly Dyspute.ai LLC) (the “Company,” “Dyspute,” “we,” “us,” or “our”), is committed to respecting and protecting your privacy. The Company provides mediation, letter-generation, settlement-agreement, and other dispute-resolution services to enable Dyspute users (“you,” “your,” or “Users”) to create, edit, send, and manage various types of documents and information, and to engage in dispute-resolution and/or mediation services provided through the Dyspute platform. Dyspute Users may, in turn, make the mediation, letter-generation, settlement-agreement, and other dispute-resolution services available to their employees, independent contractors, clients and/or other third parties (“End Users”), as permitted by the Dyspute Terms of Service. 

This Privacy Policy (“Policy”) explains the types of personal data we collect from visitors of our Website at https://dyspute.ai/ (the “Website”), or users of any content, services, tools, features, and functionality offered on or through the Website (collectively referred to as the “Services”), and people with whom we communicate and interact with in the course of providing the Website and Services. This Policy also describes how we use personal data, the purpose for sharing such data, the recipients of such data, your rights and choices with respect to personal data, and how you can contact us about our privacy practices. This Policy applies to Dyspute’s Website and Services. It does not apply to websites, products, and services of third parties that are subject to their own privacy policies. Please read this Policy carefully to understand our policies and practices regarding your personal data and how we will process it. 

1. PERSONAL DATA WE COLLECT

a. Personal Data You Provide. Personal data is any information that relates to an identified or identifiable individual. We collect several types of personal data from and about users of our Website and Services. In many cases, the personal data that you provide directly to us through our Services will be apparent from the context in which you provide the data:

i. Account Information. When you register for a Dyspute account, we may collect your full name, email address, phone number, and other related information such as account login credentials.

ii. Third-Party Log In. If you sign in through Google or other third-party authentication service, you are authorizing us to collect, store, and use, in accordance with this Privacy Policy, any and all information that you agreed that Google or other third-party authentication service would provide to us through its Application Programming Interface ("API"). Such information may include, without limitation, your first and last name, username, unique identifier and access token, and e-mail address.

iii. Dispute Information and Case Documents. When you use our Services to generate a letter, commence a mediation, generate a settlement document, or otherwise use Dyspute in connection with a dispute-resolution process, we may ask for your mailing address, business name, business or personal contact information, location and timing of certain events, relationship with other parties in the dispute, relevant documents, and other details about the dispute. This additional information that you provide to us may contain personal data. 

iv. Payment Information. If you choose to make a purchase that requires payment, you will be required to provide us with your payment information, which may include, without limitation, bank account numbers, credit card or debit card numbers, account details, and similar data (collectively, "Payment Information"). Such Payment Information will be collected and processed by our third-party payment vendors pursuant to the terms and conditions of their privacy policies and terms of use, and we do not obtain access to or retain any Payment Information in connection with such purchases.

v. Communications. When you communicate with us or other End Users through the Website and Services or otherwise communicate with us by email or text, we collect information about the communication and any other information you provide in your response.

b. Information Collected Automatically. As you navigate through and interact with the Website and Services, we may use cookies and similar tracking technologies that automatically collect certain information about you, including:

i. Browser and device data, such as your IP Address, device type, operating system and Internet browser type, operating system name and version, device manufacturer and model, language, plug-ins, add-ons, and date and time. 

ii. Usage data about your interactions with our Website and Services, such as time spent, pages visited, links clicked, search queries, the pages that led or referred you to our Website, session length, inputs into our tools and systems, and general navigation patterns.

2. HOW WE USE PERSONAL DATA

We rely on a number of legal grounds to enable our use of your personal data, including, without limitation, to pursue our legitimate business interests, to enter into a business relationship with prospective Users and perform contractual obligations that we have with them, and to comply with our legal obligations. We also use personal data with your consent. More specifically, we use personal data in the following ways:

a. To provide the Website and Services to you;

b. To provide you with information about the Services, at your request;

c. To help us improve, test, validate, and personalize the functionality of the Website and Services;

d. To help us understand your usage of the Website and Services in order to improve them;

e. To communicate with you regarding customer service matters, questions, and other various comments or feedback you may send to us;

f. To provide you with notices about your account;

g. To notify you about changes to our Website and Services, our products or any other services we offer;

h. To inform you about products, services, offers, and events we offer or sponsor, and to provide news and other information that may be of interest to you;

i. To communicate various technical and administrative messages regarding the Website and Services, including notices of technology updates; 

j. To offer you the opportunity to participate in contests or surveys regarding the Website and Services; 

k. To train, retrain, fine tune, and optimize our prompt infrastructures and evaluation frameworks;

l. To perform human review of user inputs and system outputs for quality assurance and error detection;

m. To analyze data and metrics derived from the usage of our Services; and

n. For any other purpose that you consent to at the time the personal data is collected.

3. HOW WE DISCLOSE PERSONAL DATA

We do not sell your personal data. We may share your personal data with third parties only as described in this Policy:

a. Affiliates. With other Company affiliates in order to provide our Website and Services and for our administrative purposes.

b. Service Providers and AI Infrastructure Partners. To contractors, service providers, and other third parties we use to support our business, such as website hosting, data analysis, marketing service, customer service, email delivery, generative AI services, and auditing services. This includes, without limitation, routing user inputs through enterprise artificial intelligence infrastructure partners to generate dispute-resolution prompts, case summaries, settlement proposals, and settlement agreements. 

c. Business and Research Partners. With third-party business partners in connection with our Website and Services for business purposes. This includes our promotional, marketing, and customer service partners. It also includes sharing de-identified or aggregated user data with research partners for our internal research or for broader academic or commercial research purposes. 

d. Corporate Transactions. In connection with an actual or proposed merger, reorganization, divestiture, or sale of some or all of the Company’s assets or a financing or acquisition of all or a portion of our business by another company. In these circumstances, the Company will instruct the parties with whom personal data is shared to process personal data in accordance with this Privacy Policy.

e. Compliance and Harm Prevention. To comply with any court order, law, or legal process, including to responding to any government or regulatory request; to enforce or apply our Terms of Service and other agreements, including for billing and collection purposes; if we believe disclosure is necessary or appropriate to protect our rights, property, or safety, our users, or others. 

f. Other. With your consent or for any other purpose we disclose when you provide the information.

4. YOUR RIGHTS AND CHOICES

We believe that every user should have options to manage their personal data on their own. We provide you with the following options to do so:

a. SMS and MMS Communications. If you provide your mobile phone number and consent to receive SMS or MMS text messages from Dyspute, we may send you informational and/or marketing messages related to your use of our services. Message frequency varies. Standard message and data rates may apply. You may revoke your consent at any time by replying STOP to any message, changing your communication preferences in your account profile, or by contacting us using the information below. When you provide another individual’s phone number to invite them to use our services, you represent and warrant that you have the authority and lawful permission to provide that number to Dyspute for this purpose. We will not send any SMS or MMS messages to the invited individual unless and until they separately provide express consent to receive such messages. 

We maintain records of your consent, including the content of disclosures presented to you, the phone number provided, and the date, time, and method of consent. These records are retained as required to demonstrate compliance with applicable laws and carrier policies.

b. Opting Out of Receiving Electronic Communications. If you no longer want to receive marketing-related emails or SMS or MMS messages from us, you may opt-out via the unsubscribe instructions included in such emails or SMS or MMS messages or by changing your communication preferences in your account profile. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails or SMS or MMS messages from us, we may still send you other transactional messages in connection with providing our Website and Services.

c. See or Update Your Account Personal Data. To see or update your personal data in your account, log into Dyspute, and go to “Settings” and make your changes in the appropriate sections. You may change the personal data in your Dyspute account at any time. If you do not directly have a Dyspute account, request changes directly to the Dyspute User.

d. Delete Your Account. If you would like to delete your Dyspute account, log into Dyspute, and go to “Settings” and request your deletion in the appropriate section. 

5. NOTICE FOR CALIFORNIA RESIDENTS

The California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act ("CPRA") provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of personal information, as well as rights to access, delete, and restrict the same of certain personal information we collect about them. If you are visually-impaired, have another disability or seek support in other language, you may access Dyspute’s Notice for California Residents by emailing privacy@dyspute.ai.

a. Collection and Use of Personal Information. For the purposes of this Notice for California Residents, “personal information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. We collect, and have collected in the last twelve (12) months, your personal information as described in the Personal Data We Collect section above. We do not intentionally collect sensitive personal information and ask that you do not include it in the dispute or other information that you voluntarily provide to us. 

b. Sale of Personal Information. The Company does not sell personal information and has not done so in the past twelve (12) months. We share your personal information for the business purposes with the recipients described in the How We Disclose Personal Data section above. We also use cookies as described in our Cookie Policy below. We do not share your personal information with third parties for cross-context behavioral advertising.

c. Your CCPA Rights. If you are a resident of the state of California, you have the following rights with respect to your personal information:

i. The right to know or request that we disclose what personal information of yours we collect, use, disclose, and sell, including:

• the categories and specific pieces of personal information we have collected about you;
• the categories of sources from which we collected the personal information;
• the business or commercial purpose for which we collected the personal information;
• the categories of third parties with whom we shared the personal information; and
• the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose.

ii. The right to request that we delete personal information collected by us in certain circumstances provided by law.

iii. The right to opt-out of the “sale” of your personal information by us. We do not sell your personal information, as explained above.

iv. The right to request information related to the AI tools and underlying logic used in providing the Services. 

v. The right not to receive discriminatory or differentiated treatment by us because you exercised any of these rights.

The Company is a service provider for the purposes of the CCPA, which means that we may process personal information of our Users’ End Users in connection with our provision of our Services to our Users. Accordingly, if you are an End User of a Dyspute User or an authorized agent of an End User, please direct your requests directly to the User. We will comply with your request to the extent required by applicable law.

d. How to Exercise Your Rights. If you are a California resident who would like to exercise any of your rights as described in this Privacy Policy, you can do so here by emailing privacy@dyspute.ai. Please note that you may only make a CCPA/CPRA-related data access or data portability disclosure request twice within a 12-month period. If you choose to contact us directly by email, you will need to provide us with: enough information to identify you (e.g., your full name, email address, and phone number); proof of your identity and California address; and a description of what right you want to exercise and the information to which your request relates. We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person's behalf. Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.

e. California “Shine the Light” Law. California residents additionally have the right to request information regarding third parties to whom Dyspute has disclosed certain categories of personal information during the preceding year for the third parties’ direct marketing purposes under California’s “Shine the Light” law (Cal. Civ. Code §1798.83). Personal information under this California law means “any information that when it was disclosed identified, described, or was able to be associated with an individual.” We do not disclose this type of personal information to third parties for their own purposes and we permit you to opt-out of any disclosures of non-identifiable personal information. However, if you are a California resident and would like to inquire further, please email privacy@dyspute.ai. 

6. COOKIE POLICY

Cookies are small text files that are stored in a computer’s browser directory. When you visit our Website and Services, we may collect personal data from you automatically through cookies or similar tracking technologies. We also rely on partners to provide features of our Website and Services using data about your use of the Website and Services.

a. How Dyspute Uses Cookies. We use cookies in accordance with this Privacy Policy for the following purposes:

i. Website Operations. To enable features that are necessary for providing you the Services on our Website and making it usable and secure by enabling basic functions. 

ii. Authentication. To remember your login state so you don’t have to log in as you navigate through our Website and Services.

iii. Security. To protect user data from unauthorized access.

iv. Functionality. To keep our Website and Services working correctly, like showing you the right information for your selected location.

v. Preferences. To remember your preferences and recognize you when you return to our Website and Services.

vi. Analytics. To allow us to understand how our Website and Services are being used. 

vii. Website Features and Services. To remember how you prefer to use our Website and Services so that you don’t have to reconfigure your settings each time you log into your account.

viii. To Analyze and Improve Our Services. To help us understand how people reach our Website and Services. They give us insights into improvements or enhancements we need to make to our Website and Services so that they work better for you.

ix. Similar Tracking Technologies. Certain features of the Website and Services may use tokens, pixel tags, web beacons, clear GIFs, or other trackers to track the actions of Users (such as email recipients), measure the success of marketing campaigns, exclude current customers from marketing campaigns, or compile statistics about usage of the Services and response rates.

x. Third-Party Analytics. Through third-party analytics in order to collect and analyze information about the use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources. 

b. How to Opt-Out. You can opt out of cookies through your web browser’s settings, including to delete and disable cookies, with the exception of those cookies that are necessary to provide you with our Website and Services. If you choose to disable cookies, some features of our Website and Services may not operate as intended. We do not support Do Not Track functionality. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

7. DATA SECURITY AND RETENTION

We make reasonable efforts to provide a level of security appropriate to the risk associated with the processing of personal data. We maintain organizational, technical, and administrative measures designed to protect personal data covered by this Privacy Policy against unauthorized access, destruction, loss, alteration, or misuse. Your personal data is only accessed by a limited number of personnel who need access to the information to perform their duties. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (e.g., you feel that the security of your account has been compromised), please contact us immediately.

We retain your personal data as long as we are providing the Website and Services to you or our Users (as applicable). Even after we stop providing Website and Services directly or indirectly to you, and even if you close your Dyspute account, we keep your personal data in order to comply with our legal and reporting obligations and to support our use and development of the Website and Services. In all cases where we keep data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.

8. INTERNATIONAL DATA TRANSFERS

Our Services are operated primarily from the United States. However, we use third-party service providers (“Processors”) to perform functions on our behalf, such as cloud hosting, analytics, and data storage. These Processors may store and process your personal data on servers located outside the U.S. Regardless of where your data is processed, we ensure that our Processors are contractually bound to maintain data protection standards equivalent to those required by applicable privacy laws.

Users must be 18 years of age or older and physically located in the United States or Canada to use the Services. Those who choose to access the Services from locations outside the United States or Canada do so at their own risk, are responsible for compliance with applicable laws, and do not have any privacy rights other than the ones provided in this Policy and applicable United States or Canadian law. If you are located outside of the United States or Canada, please be aware that your personal data may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States or Canada and choose to use the Services, you hereby irrevocably and unconditionally consent to such transfer, processing, and use in the United States and elsewhere. For users physically located within Canada, you explicitly acknowledge and understand that when your personal data or case materials are transferred to and processed within the United States, such information becomes subject to local jurisdictions and may be accessed by local law enforcement or regulatory authorities pursuant to lawful access requests under United States federal and state legislation.

9. USE BY MINORS

The Website and Services are not directed toward persons under 18. We do not knowingly solicit or collect personal data from children under the age of 18. Please contact us, using the information provided below, if you believe we may have collected such personal data without parental or guardian consent.

10. THIRD-PARTY LINKS

The Website and Services contain links to other sites that are not owned or controlled by the Company. These links are provided solely for your convenience. The Company is not responsible for the privacy practices of such other sites. Please refer to the privacy practices for these providers directly if you have questions or concerns.

11. UPDATES TO THIS POLICY

We may update our Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable law.

12. CONTACT US

If you have questions or concerns about this Privacy Policy please contact us by e-mail at privacy@dyspute.ai.

Last updated: June 29, 2026